Email: info@cppl.com.ng, Tel: +2348032012458
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Core Facilitators

For us at Customer Passion Point Limited (CPPL), training and development of human capital is about improving performance, increasing sales and ensuring better returns to stakeholders. We therefore deliver our promises through quality people, in depth understanding of insights from the market and the balancing of strategy, creativity and execution.

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Some of our Core Faculty Members listed below are the best in their industries bringing their invaluable experiences, skills and passion into empowering our numerous participants with the necessary career and business enhancing skills CPPL promises. Beyond imparting skills, they motivate and inspire excellence by the commitment and passion they bring to the table. 

Ikechukwu Kalu, BSc, MBA, MNIMN, MCIM – CEO / Lead Consultant

Ikechukwu Kalu (BSc, MBA, Dip.M FCIM, MNIMN) is a Public Speaker, Trainer, Business, Marketing & Communication Professional. An Adjunct Faculty Member at the School of Media & Communication, Pan-Atlantic University (Postgraduate), Lagos and a Resource Person at Lagos Business School.

He is a visionary leader who inspires innovation and leadership to deliver sustainable value to stakeholders. He has a rich mix of competences and diverse experience across functions, culture and industries – Manufacturing (Beverages), Telecommunications and Financial Services. He is a strong advocate of culture diversity and inclusion in work environments.

Prior to joining CPPL, Kalu held many strategic positions / roles in the marketing and customer experience department in a couple of top performing organisations like Guinness Nigeria (Now Diageo), MTN Nigeria, Zain Nigeria (Now Airtel Nigeria), Zanzibar Telecoms (a part of Etisalat in Tanzania), FCMB and Ecobank Nigeria.

As Chief Executive Officer and Lead Consultant at Customer Passion Point Limited (CPPL) he has designed and implemented a couple of very impactful business enhancement programs for SMEs and large corporates who do not have in-house capacity to develop and or implement their marketing / brand strategies. His ability to think value creation, manage people and maintain a good balance between strategy and execution stand him out.

Ofor Oti – Sales & Distribution Consultant

Ofor is an astute sales and marketing management professional with over twenty-five years senior management telecoms, logistics, supply chain and management consulting experience. He played active roles in the development and management of distribution channels for Telcos and was central to the successful market penetration achieved by MTN Nigeria working as part of the management team in the Sales and Distribution division.

Ofor brings strategic focus, energy and strong results to the projects he works on frequently in the face of difficult internal and external circumstances. His focus, persistence, creativity and interpersonal skills resulted in one of the strongest networks of distributors, the highest brand awareness and highest market share amongst all the MTN regions across Africa.

Ofor is a Miller Heiman certified sales trainer and consultant and has led several strategic / account management training programs for telcos and other leading brands in the service industry.


Bolajoko Ajayi, BSc, MBA, MCIM

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Bola is an experienced marketing professional with a strong passion for building brands. She is a subject matter expert in formulating and implementing insight driven marketing & brand strategies, developing and implementing integrated marketing communications, market/experiential campaign activations, public relations all aimed at driving business growth. 

Most of her career spans years of working for two of the biggest multinationals in the world – Guinness (Diageo) and Coca Cola, where she had the opportunity to work on global brands. This has afforded her the platform to interact with peers across markets / cultures and exposure to a rich global array of resources that has further broadened her horizon and impacted her experience.

She has brought her leadership qualities to life by leading multiple cross functional projects, with proven results and gaining appreciable competitive edge to the brands she managed. She has also provided inspirational leadership to her team to make them excel. 

She is currently taking on the challenge of applying her industry experience into providing training and consultancy services to businesses and individuals who want to build their brands, grow sales volumes and ensure better returns to stakeholders. Her areas of specialty are Marketing / Brand Strategy, Integrated Marketing Communication, Brand Management, consumer driven insight generation. Public Relations, Experiential Marketing.

Olatunji Ope, BA & MBA

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Olatunji Ope, a Trainer and Potentials Manager as well as seasoned Sales and Marketing Professional with 16 years’ experience in the Home Appliance, Office Equipment, IT and Telecommunications Industries. He specialises in Business Development, Channel Development & Management, Brand Management, Marketing Research, Relationship Marketing, Trade Marketing, Strategy and Consumer Segmentation, Customer Service. He has a BA in Philosophy/Sociology, MBA (Marketing) and is a trained IFC/World Bank “Business Edge” and Miller Heiman International (Sales Training Company for Fortune 500 companies) Sales Trainer and Consultant with over 17 years experience working and training in Sales/Marketing, Personal Branding & Etiquette, Channel Development and Management, Customer Service, Management and Leadership Training.

Tunji has worked with Million Mark Nigeria Limited, Xerox H.S Nigeria Limited (Account Manager), MTN Nigeria Communications Limited (Channel Development Manager), Mark Calthers Consulting (Director, Business Development) and Maryabik Global Services Limited (Business Development Director). He was responsible for sales and entrepreneurship training, developing and establishing channels of distribution, developing and growing corporate accounts, carrying out marketing research and customer satisfaction surveys in Xerox H.S, MTN Nigeria and Mark Calthers Consulting Nigeria.

Tunji has worked on training and research briefs and has greatly impacted on the bottom line of companies in the Banking, Insurance, Capital Equipment and Telecoms sector as well as SME’s and the Public Sector at State and Federal levels. He also facilitates and consults for several well-known Consulting firms and Blue Chip companies and multinationals. He has attended the mandatory Industrial Training Fund (ITF) and Centre for Management Development (CMD) training programs for accreditation of Management Consultants and Facilitators apart from other Professional Development programs.

Timoth Osahan (MCIPM)

Timothy Osahon (HR Consultant – Learning and Development). He is Certified and seasoned Customer Service Trainer, Facilitator, and Content developer with over 6 years’ experience in the customer service domain. 

A tenacious problem solver and an expert in identifying needs, developing and implementing customer service training and quality management solutions. He is keen to deploy talent and skills in environments that are both challenging and dynamic. His passion is to help unleash the passion for excellence in people, He applies himself to training, people development, coaching and mentoring colleagues. He has developed training materials, Facilitated and Trained participants in the following organizations:

  • Customer Service Operations (West Region – covering 7 Airtel Showrooms and 2 Call Centers) Airtel 2012 – 2014
  • Contact Center Agent Skills Training – Skye Bank Plc – April 2014
  • Contact Centre Supervisors and Managers Skill Training Program – Konga – May 2014
  • Contact Center Management Skills Training – Stanbic IBTC Pension Managers – May 2014
  • Effective Business Communication & Etiquette Training – Skye Bank Plc – July 2014
  • Customer Service, Sales/Marketing Skills Training Program – Mansard Insurance Plc – August 2014. Etc

His competency includes but not limited to the followings: – Facilitation, Training, Training Content Development – eLearning / Learning Management System (LMS) – Classroom Training Design and Development – Telephone, Modem, Router, WiFi troubleshooting techniques – Recruitment and Selection – On-boarding Service – Talent Management – Leave Administration – Employee Relations etc.

 

Chinwe Afra Kalu, BSc & MBA – COO & Head of Training

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Chinwe Kalu is a Public Speaker, Writer, Trainer and Relationship Management Professional. She has a BSc in Chemistry and an MBA both from the University of Lagos. She had a decent career in the finance sector specializing in foreign exchange dealing and public sector collections. She is an entrepreneur who understands first hand, the realities of managing business and customer relationship. She is the led facilitator for one of our leading programs ‘Excellent customer service, your business lifeline’. Chinwe heads the training arm of Customer Passion Point Limited which involves conducting training needs analysis, curriculum development, program design, facilitation and post program mentoring. She manages client relations, speaks relationship management and is on the mentorship program for Elumelu Foundation. 

An astute specialist trainer in customer service, marketing, sales, business soft skills, self-development & motivation, leadership, general management, personal effectiveness, stress management and work place etiquette.

She is also an On Air Personality, who presents one of the leading radio programs in the motivational and encouragement sector – Dove Eyes with Chinwe Kalu on City FM 105.1 targeted at young people to motivate and inspire them to fulfil their dreams. She also has interests in writing, as well as volunteering with women issues. Her daily devotional content commands huge followership on the MTN network.

In running CPPL, she has managed accounts like Ecobank Tanzania, Benchmark Productions, SOS Children’s Villages, Nigerian Bottling Company Limited, Robert Bosch Nigeria, HPZ CoolWorld, MTN Nigeria, First City Monument Bank and the over 60 organisations that have sent participants to the 26 editions of CPPL Monthly Training Programs we have executed in 30 months of being in business.

Akinyemi Akinwale – Dedicated and Certified Microsoft Office Suites Trainer-Microsoft Word, Excel, Power Point, Access, Visio, InfoPath, Project, Outlook.

Akinyemi, a graduate of Biochemistry from University of Lagos became a certified Microsoft Trainer since 2013. He trains Microsoft at the Basic, Intermediate and Advanced levels. He has trained officers at different levels in organisations like Access Bank, Skye Bank, Wema Bank and UBA. He also has trained in organisations like AIICO Insurance, Leadway Assurance, Promasidor and GlaxoSmithKline to mention a few.

He is able to break down the complexity of the Microsoft applications, such that participants are able to navigate easily around them. He brings a wealth of experience passion and commitment to the table.

 
Boye Shoroye – MNSE MIStructE CEng, Chartered Structural EngineerWith over 12 years’ experience in the structural engineering design and construction management, Boye has acquired diverse experience  in building infrastructures for hospitality, recreation, industrial, residential and office purposes. His passion for excellent delivery makes him an invaluable facilitator for this project. His strengths include a combination of a strong technical background and commercial awareness, plus a strong dossier of peculiarly challenging projects and collaborations the world over, and an affinity for cutting edge know-how.

 

Akinwale Rotimi – Rotimi has worked at different times over the last 15 years in Customer Service, Relationship Management, Account Management, Product Development, Sales and Distribution roles. He has also worked in all areas of portfolio audit services, conflicts resolution and Registrars Relationship Management.

He is a force for positive change, inspiring others to greatness by being a catalyst for action, developing a shared vision of that which is realistic and attainable. I project a professional demeanor that fosters genuine business relationships.

A trained Communicator, and a team player with close attention to details, I am raised in the South-Western part of Nigeria where I nest international standard with African hospitality. My desire is to help nurture and develop the professional competence of employees and entrepreneurs through training, seminars and workshops that allow them live their best lives now!

Uduak Ekong – Uduak is a certified master trainer/facilitator (by Centum Learning; Nairobi, Kenya) and a qualified Human Resource Practitioner with over 16 years’ experience as a HR generalist, learning and development manager, content developer and trainer in customer service, soft skills and sales. She comes with a wealth of experience in customer service having worked in the call centre and showrooms as a supervisor in Airtel Nigeria. She was an integral part of the team responsible for designing and deploying training manuals for all levels in the Call Centre, showroom and sales.

Uduak effortlessly develops and facilitates learning interventions in Sales, Customer Service Excellence laced with emotional intelligence, Leadership, Customer Relationship Management and many more.

She is very passionate about customer service and is a gifted and lively teacher. This plays to her strength as a developer who constantly sees the potential in others. In her view, no individual is fully formed. On the contrary, each individual is a work in progress, alive with possibilities.

She holds a BSc. Economics from the University of Calabar, and is extensively well trained in several aspects of customer relationship management, human resource management and sales which she delivers excellently.

She possesses excellent communication skills and has the ability and experience to relate to a wide range of people.

Uduak has designed and deployed learning interventions for organizations like Airtel Nigeria, Wapic Insurance, CFAO, Guaranty Trust Bank and Access Bank.