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CPPL Blog

Dar Es Salaam, Tanzania July, 2011

n4aCPPL – Customer Passion Point Limited facilitates Sales Appreciation Course for Airtel Field Sales team.

‘The battle is in the trade’ is Ikechukwu Kalu’s favorite quote when talking Sales issues. It became the basis for discussion when we facilitated a  Sales Appreciation Course for the field sales team of Airtel, one of the leading telecommunications networks in Tanzania.

Airtel has recently reorganized their Mobile Money product and wants to win in the trade.

Thirty three (33) young, dynamic and passionate sales men attended the course. It was highly successful. We took them on soft Sales skills to empower them to win in the market place. They simply soaked up the materials that were discussed and left the training fired up to take the market with a storm.

The training was a combination of lecture, a video show and discussions and the topics covered included;
-The place of passion in business,
-Winning Mentality and
-Traits necessary to succeed in a sustainable way in the sale of mobile money.

We also covered practical skills required to deal with the problems and turn complains to sales opportunities.

n4bWe started the training with a video titled Men Of Honor, A story of a Naval officer who had to defend his desire to be reinstated to his job after an accident that caused his leg to be amputated. He persevered  and held on to faith in the tradition they all signed up to and he did what was legally required to be reinstated. This brought out the strengths, abilities, challenges, fears and limitations of a sales man. These were discussed and both short and long-term solutions and strategies were suggested, discussed and agreed by the participants.

They left the training richer in knowledge and better equipped to do a great job on the of recruiting agents and motivating usage (transactions) on Airtel Mobile Money.

All in all, it was a 3 hour session that was worth every minute for both the participants and us, Customer Passion Point Limited.

We were thrilled when the  participants unanimously held that ‘they are now empowered to take the battle to the trade and win gallantly’.

For us at Customer Passion Point Limited, it was a remarkable experience and we are glad that we could deliver value through the insights we gathered about the salesmen, mobile money from Airtel and the market realities. This is true to our value proposition.. We create value through insights.

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