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CPPL’s Monthly Training Program for Business People Waxing Stronger in 2nd Edition in 2015.

CPPL Feb 2015

Business owners are expressing concern over the current economic conditions in Nigeria. However, Customer Passion Point believes that with the right tools, businesses can still thrive despite the fall in the value of the Naira and its ripple effect challenges. Mr Ikechukwu Kalu, Lead Facilitator of the CPPL Monthly Training Program says, ‘There are principles with which businesses must operate in challenging seasons. There are business practices that must function excellently for businesses to thrive in tough times. That is what we discuss at the monthly sessions – skills that enable excellence and tenacity’.

Mr Kalu continues, ‘As difficult as these times may be for businesses, it is also a good time to birth new ideas, concepts and ways of doing business that are necessary to survive now. It is the ability to dig up these ideas and concepts that we teach at the monthly sessions. It cannot be business as usual for Nigerian businesses. We cannot just come up with products and force them down customers’ throats. We must be customer driven in the solutions we bring to the market place.’

The 7th edition of the CPPL Monthly Training Program which took place on the 27th of February 2015 was another feather in the CPPL cap. It was another insightful and impactful session. Ms Nkiru Ugorji of D R Marketing Communications Ltd, had this to say. ’Having attended a training put together by Customer Passion Point Limited, it was an awesome experience and one that will leave a long lasting mark in my memory and in my career as a Marketing Personnel’.

She added, ‘The Sales session was awesome, mind blowing, extremely engaging, hilarious, real and practical. I could totally relate with every word uttered and how “WE SELL BY DESIGN, NOT BY CHANCE”. It made Marketing look real, easy, doable and achievable.  It was also very interesting as he gave us activities to help us re-evaluate ourselves as Marketing Personnel and Sales Reps. I was totally blown away and had a strong conviction that I CAN DO IT!’.

She explained, ‘The session ended and I had had gained a strong knowledge of what I always thought was too much work, but that is what sets you off to being a key player in any chosen field’. In conclusion, Nkiru said, ‘Over all, I had an eventful day and it was worth the time spent there. This was another great avenue to network as other participants from different organizations were present. New and amazing friends have been made’.

Ike Kalu, in discussing his role at the Program said, ‘Experience is huge’. To drive home the skills we want to impart we tell stories, lots of stories. That is the only way participants can understand and connect with what we are saying. Experience is huge and that is what makes it replicable. Anyone who hears me can repeat what I have done and can be certain to get same good and great results I got in my career’.

We are committed to empowering and equipping business owners and their core staff with Marketing, Sales, Customer Service and Project Management skills which will ensure they are appropriately positioned to delight their customers. Business is about delighting customers at a profit’, Mr Kalu explained

Ike concludes, ‘I am very excited with what is going on with the Monthly Training. We are getting more enquires and referrals and are encouraged to do more to ensure that consistent quality and customer experience. Our commitment is to continue to empower, encourage and equip participants with skills that will make positive difference to their businesses. March 20th is another date. To register, just log unto our website www.cppl.com.ng and we will get back to you’.

 

Customer Passion Point Limited is a firm of value creation consultants registered and being operated in Nigeria and Tanzania. We are focused on partnering with SMEs, Entrepreneurs and Large organisations that do not have capacity in-house, for strategy development and execution, to create value for their stakeholders in consistent manner.

 

Ikechukwu Kalu
Lead Facilitator @ CPPL Monthly Training Program for business people

Ikechukwu.kalu@cppl.com.ng , ikechuk@gmail.com

www.cppl.com.ng

Tel: +2348032002458, +2347011962027

Skype ID: ike.kalu1

 

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