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CPPL’s Monthly Training Program for Business People Impacting More Nigerian Businesses in 2015.

Economic conditions in Nigeria may be discouraging, but Customer Passion Point believes that with the right tools, businesses can still thrive. That is what the CPPL Monthly Training Program is all about- imparting business empowering skills that enable excellence and tenacity. Business owners and their staff must approach the market with the confidence it requires to win. ‘When people know how to go about doing their jobs, they excel. We have begun to empower businesses afresh this 2015. The January edition was a huge success’ says CEO, Mrs Chinwe Kalu. ‘More than ever before Nigerian businesses need to be adequately equipped to survive these very tough times’.January Training_MG_0370

Participants who attended the training were very happy with what they got out of it. Mr Chinedum Amachi, the Head of Business Solutions at Customer Contact Solutions who is responsible for Sales & Marketing commented, ‘Members of my team will benefit from my training and I also believe my learnings will contribute more to the growth of my company. I believe I have become a better Marketing guru. 100% activated for better success. Thank you’.

Another participant, Abigail Moses Ikhiede who heads Sales & Marketing at 3 Way Communications (3WC), had so much to say on different aspects of the Program. ‘On the knowledge of the subject matter, I found the facilitators insightful, demonstrative and experienced. They are highly experienced professionals with deep and practical examples to buttress their points. I enjoyed the practical exercises too. Overall, my lasting impression is that the CPPL line of thought is extremely persuasive’.

The CPPL Monthly Training Program is designed to impart these skills as practically as possible. ‘That is why we work with highly experienced facilitators, to ensure that the practicality of the solutions we proffer are easy to replicate’ explains Mrs Kalu. ‘There is no point in us doling out information people cannot immediately work with. So we make the classes really practical. We want the participants to get back to work and know exactly what to do to make them perform better. There must be immediate quick wins as well as long term positive repercussions for attending the program’.

‘This first edition for the 2015 held on the 30th of January. It is our flagship program that is targeted at growing Nigerian Businesses. We are committed to empowering and equipping them with the Marketing, Sales, Customer Service and Project Management skills which will ensure they are appropriately positioned to delight their customers. That is what business is all about-delighting customers at a profit’.

What about the challenges of operating in the Nigerian business terrain, Mrs Kalu explains, ‘There aren’t any business terrains that do not have challenges. Our biggest challenge is to convince business owners that our programs will make immediate and long term differences to their operations. However, we are beginning to crack through that barrier. Those who come want to send more people and also ask for our other Training packages. Because of budget challenges, some send us people monthly to spread the cost’.

One such business owner, Mr Ola Awosemo, CEO of Niche-IM Communications, an advertising agency had this to say after attending the January Program. ‘Excellent and very seasoned facilitators. The program is a real eye opener on better ways of remaining profitable. I intend to expose my staff to more training opportunities for improvement’.

It appears that more people are beginning to know about the program. ‘We are putting what we teach to practice and the response is getting better by the day. We were fully subscribed this time’ says Mrs Kalu. ‘We are increasing the class size to 20 for the February edition, not too big to ensure the personal touch’.

Mrs Kalu concludes, ‘We are glad to have started off on a good note in 2015. Our commitment is to empower, encourage and equip the participants with skills that will make positive difference to their businesses. We also commit to maintaining high standards of excellence –before, during and after the programs. We are improving our processes by the day. Things can only get better. February 27th is another date. To register, just log unto our website www.cppl.com.ng and we will get back to you’.

  • ike kalu

    As the lead facilitator, I was amazed at the level of interest and contribution from the participants. They had fun learning. I am glad to be a part of this value creation change process. @training @ike_kalu #ike_kalu @ikechuk @CPPL2012

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