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CPPL Blog

2018, A Pregnant Year

A New Year tends to give people in all spheres of life some kind of anchor for new expectations. It gives people the ability to let go of one thing to embrace another.
As 2017 ended, I paid attention to peoples comments and thoughts and my general take is, we all had a difficult 2017 and are willing to let it go to embrace 2018.
So 2018, especially for those of us in business, is indeed a pregnant year. It holds so many expectations, the biggest of which is that it must make up for the difficulties of 2017.
So I listened to Financial Guru, Bismark Rewane as he gave us the economic statistics on the Nigerian economy and he really confirms that 2018 is pregnant. The good thing about a pregnancy is that it is supposed to end well with a mother bringing forth the baby, all parties being alive and…

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CPPL In Retrospect, 2017 – Chinwe Kalu

The year is almost over with just a few days to go. Most organizations have shut down for the year, officially or unofficially. Work is just to maintain for the rest of the year. We are all looking forward to a better 2018.
I believe that 2018 can only be better if we are able to closely assess 2017-the highs, the lows, the wins, the losses. What did we do right? What could we have learnt from the events of the year? Were we able to maximise our opportunities and minimise the threats?
I look back and deep in my heart, I am glad, we are closing in on the year. I need to walk away and keep my gaze ahead, not allowing the challenges of the year colour my vision for 2018.
There were forces way beyond my control. National economic forces which were not favourable at all. There were diminishing budgets…

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Service Excellence Part 3 – Chinwe Kalu

Service excellence takes customer service a notch higher. It really is about the customer and his journey with our businesses. Service excellence ensures the entire journey is designed to make the experience pleasurable and memorable, giving him good reason to return for more, and even bring his FRANs (friends, relatives, associates and neighbours) along. I asked myself what type of experience would guarantee this level of pleasure.
1.   Excellent delivery of the service or performance of the product as promised. So I come into your barber shop to get a hair-cut. I would really want a good hair-cut. I want everything around the experience of cutting my hair to be done excellently. Now, I would appreciate it being in an air conditioned room, soft jazz music or good football match, but I want my hair well cut. If the shop has all the trimmings and the blade of the shaving kit…

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Service Excellence Part 2 – Chinwe Kalu

One very important thread that must run through every business DNA is the understanding of who the customer really is. When I ask the question in any of my classes, who is a customer, the answer I get, most of the time equates the customer with the purchases they make. They come to buy a product or service and pay for it. However, a customer is much more than all that.
In a service excellence environment, the a customer is thought of and treated like the most important person to the organization. In such an environment, it is clearly understood that the business is dependent on the customer for survival and not the other way round. In our environment, we tend to forget that.
In such environments, the customer is not an interruption to work, he is the purpose of it. He is the reason staff wake up every morning to…

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Customer Excellence Part 1

Taking customer service to the level of service excellence places a huge demand on organizations. At this level of service delivery, we are talking about exceeding customer expectations. Organisations would need to go beyond meeting customer needs to actually anticipating those needs. By virtue of customer interactions, organisations should be able to predict and anticipate needs ahead of customers actually expressing them. Organizations are constantly required to exceed their own games.
While company polices may be for the interest of the company, many times they frustrate service to the customer. When we say service excellence, we expect out of the box thinking that enables some level of flexibility that guarantees the customer is delighted not just satisfied.  To the extent that customers experience organizations at this level, the response would be absolute loyalty borne out of sheer delight. Customers will begin to speak for you.
Where are you on the spectrum between…

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CPPL, Equipping Small Business Owners / Entrepreneur With Right Business Skills

November 22nd, Lagos – Nigeria: Many small business owners/Entrepreneurs do not have the full capacity and skills to run an effective and sustainable business in the 21st century. It is in this regard that, Customer Passion Point Limited (CPPL), the industry leader in value creation, put together a cost effective training program designed to equip small business owners/entrepreneurs to develop cutting-edge strategies that will enable them to penetrate the market place in 2018 and beyond.
The training program tagged “Equipping Small Business Owners for Effective Market Penetration” will help small business owners/entrepreneurs to develop the skills necessary for successful business growth and profitability as well as enable them to confidently tackle business challenges in the market place.
Equipping Small Business Owners for Effective Market Penetration training is a one program designed to kick off on the 12th of January, 2018 at the Mosesola House, 103 Allen Avenue, Ikeja. This training program…

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Business Strategies For Growth & Profitability – October Edition is Here

In recent times, business turn-out and revenue has reduced drastically, so many businesses are closing down and the rate at which that is happening is on the increase daily. There are so many factors that churn out bad business outcome, and the economy crisis is also part of it.
Businesses are now thriving based on survival of the fittest and you definitely won’t be among the survivors if you’re not getting the latest information that will help scale your business.
The trends are changing and are doing so fast, if you can’t meet up, you’ll be kicked out! That is why Customer Passion Point Ltd. is putting up an executive practical approach on strategies that should be adopted for the growth and profitability of your business.
You don’t get to see such rich content as this always.
Goals of the program:
To understand the rudiments of marketing and the marketing planning process so that participants…

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We Are A Firm Of Value Creation Consultants

CPPL is customer-centric value creation consultancy firm offering trade marketing and training solutions in Tanzania and Nigeria.  We are youthful, vibrant, trendy and innovative in our approach and are positioned to spearhead performance led value creation consulting in the markets we operate in. We deliver consistently through: our people, in depth understanding of insights from the market, targeted digital solutions and the balancing of strategy, creativity and execution.
Established in 2011 on a foundation of excellence, ethics and best practices, Customer Passion Point’s vision is to be recognized as a leading customer-centric African trade marketing and business enhancement solutions provider in Africa by 2025.

Our services are designed to promote and connect brands and their target market through expertise, technology and meaningful connections at channel and street levels.
Our team consists of highly experienced and hands-on professionals who are committed to creating value in a structured and consistent manner. We bring over…

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We Are Recruiting!!

Our client, a leading and high performance organization in the real estate industry is hiring  young, experienced and talented individuals to fill the roles listed below:
1.       Engineer/Construction Site Manager
2.       Project manager
3.       Accountant
4.       Store keeper
5.       Safety Officer
6.       Human Resources/Administrative Assistant 
7.       Business Development/Personal Assistant to the CEO
Minimum requirement is BSc (Second Class Upper) or HND s experience in similar roles preferably in the construction/real estate or any of the very active industries. If these speak of you, then send you resume or CV to info@cppl.com.ng on or before Tuesday 22nd August, 2017. Only shortlisted applicants will be contacted.  Thank you.
For enquiries visit us at www.cppl.com.ng or follow @cpplng @cppltraining @ikechuk #cpplng #cppltraining

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You Determine Your Success In Business & Career

I am always excited when I have an opportunity to discuss any of our business enhancement programs. It can really be refreshing to me. But why? The reason is simply, I see the impact on the business and careers of the people who have been through our programs. They talk about their learning and the positive impact on their business and career and are grateful for the opportunity.
 
We are now in the second half of the year 2017 and it does not matter how good the first half has been, what has been achieved or still pending. I see this second half as an opportunity to do better that we have ever done.  The results we have had so far could be either as a result of the cycle of our business or the state of preparedness with which we commenced the year 2017. There is a popular saying…

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