Email: info@cppl.com.ng, Tel: +2348032012458
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Customer Experience Management

What is Customer Experience?

Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer’s attraction, awareness, discovery, cultivation, advocacy, purchase and use of a service.

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What Should Our Customer Experience Journey Be?

It should be a gradual movement from random experience to predictable experience and then from predictable to branded. Branded experience is the place to be.

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Main considerations when moving along the different steps of the journey are:

  1. Understanding and focusing on meeting customer needs
  2. Measuring the impact of customer experience
  3. Staff engagement.

 

We need our customers’ input to drive this. Hence Dulu … Do You Like Us!!

 

Introducing DoYouLikeUs.com (DULU)

Integrity | Innovation | Insights | Intelligence

Dulu is an innovative customer experience feedback solution for any retail chain or service provider. It provides customer satisfaction insights with integrity, and intelligently reports to management. The results help ultimately to shape service delivery and continuously improve the performance of staff and service providers.

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Benefits to Your Customer

  • Improves customer satisfaction.
  • Promotes repeat customers and customer loyalty.
  • Increases customer support and referrals.
  • Increases revenue and sales.
  • Builds stronger customer relationships
  • Shows Customers that their Opinion matters.

Usability

Doyoulikeus Customer Satisfaction Survey Solutions is compatible with android, ios, apple or window’s tablets and smartphones. It also works with any customer feedback terminal. For more information, please visit www.doyoulikeus.com

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For enquiries and request for demonstration, contact Ikechukwu Kalu on +234 803 200 2458 or send a mail to info@cppl.com.ng