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Category Archives: Latest News

CPPL, Facilitates Women Empowerment

Statistics, according to Bloomberg, show that 8 out of 10 entrepreneurs who start businesses fail within the first 18 months. What does Mama Boys who sells provisions outside her house know about running her business? She just tries to keep it alive. When things go bad, she goes to someone who can salvage the situation who bails her out and life continues until the next business cycle breaks.
So when the Lagos State government through the Lagos State Employment Trust Fund in collaboration with Coca Cola Nigeria decide to empower 1000 of this category of women, Customer Passion Point Limited came on board as the training consultant to facilitate the learning sessions for them.
Chinwe Kalu, lead facilitator for this project, had a lot to say. ‘We know the business failure statistics. So it was clear to all stakeholders that basic information for running a business was critical to the success…

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STRATEGY SESSION WITH SMILE COMMUNICATIONS IN LAGOS

How often should a business hold strategy sessions? While some actually thing it’s a waste of precious management time, brands who are committed to creating value for their customers in a manner that is consistent and sustainable think it should be done every quarter. Why? it provides opportunity for careful review of performance and analysis to unearth deep insights that can accelerate the business.
We all use strategy sessions in our projects to some extent. For some of us, it’s a 15 minute regroup, while for others, it is a brainstorm that takes up an entire afternoon. But what is the value of holding strategy sessions, and why do so many of them feel like such huge wastes of time? Is there really a way for brainstorming to consistently yield creative results?
The answer is that strategy sessions can be catalysts for creative, innovative, and collaborative breakthroughs, but we often struggle…

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The Nigerian International Secondary Schools’ Fair, London-2019 Edition.

The Nigerian immigrant community in the UK is a thriving one. “According to statistics obtained from the Central Association of Nigerians in the United Kingdom (CANUK), it is estimated that about two million Nigerians currently live in the UK and a sizable number of them, live in London. Their main abode is Peckham, a lively community in north London”. nigerianreporter.com/2016/04/30/nigerians-living-in-england/
One of the major concerns for these Nigerian immigrants in the UK is the desire to inculcate Nigerian values into their children along with the Western values. Such values as respect for elders, strong family loyalty, concern for others, social decorum, hospitality and patriotism expressed through language, dance and art are important to them.
Another source of concern for these Nigerian immigrants in the UK, is the security of their teenagers in secondary school. Statistics show that the lives of young people between the ages of 12 and 17 is becoming…

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Winning Strategies For Business Growth & Profitability – April, 2019 Edition

In an economy that is slowly coming out of the throes of depression, doing business can be tough and as they say ‘only the tough would survive’. Doing business in these times requires deliberate efforts at understanding the market and developing / executing winning strategies. 
Coming through such times would require:

Tenacity, strength and courage
Effective positioning in the market place
Selling consultatively understanding your customers pain points and needs
Effectively managing customers to ensure they are satisfied
Excellent execution and delivery of products and services within scope, budget and time
Creating business strategies and structures that ensure the above are achieved consistently.

These and more are the scope of our discussions in the ‘Winning Strategies for Business Growth and Success in Difficult Times’. The program is targeted at business owners as well as marketing, sales, customer service, business development, account management professionals in all sectors.
The lectures, discussions, videos, group exercises have been carefully selected to…

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Special Easter Greetings

Happy Easter Celebrations from all of us at Customer Passion Points Limited (CPPL), Lagosm Nigeria. www.cppl.com.ng | @cpplnigeria | @cppltraining
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April, 2019 Edition of CPPL Training Program themed ‘Winning Strategies For Business Growth’

Business growth and profitability do not just happen. They are results of good strategies that are properly implemented and measured.

The skills and strategies to do these well will be discussed at the April, 2019 edition of ”CPPL Winning Strategies for Business Growth & Profitability” Training Program for Busines Owners and Professionals in Marketing, Sales, Customer Service a Project Managers.
Date: Friday 26th April, 2019
Time: 9am – 5pm
Venue: Canton Courses, 12 Land Bridge Avenue, Oniru, Victoria Island, Lagos.
Visit https://lnkd.in/g2k7kss ng/ or follow us at @cppltraining or @cpplnigeria for more information and sign up NOW.
This is facilitated by Customer Passion Points Limited, a firm of value creation Consultants in Lagos, Nigeria. We have a rich faculty and capabilities development is one of our core offering.
Source: https://cpplsite.wordpress.com

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WINNING STRATEGIES FOR BUSINESS GROWTH IN 2019

It is common knowledge that business in Nigeria can be tough. Even in Western economies where things are stable and predictable to some extent, statistics show that 50% of small businesses fail after 5 years.  The numbers, as expected, are worse in Nigeria. According to The United Nations Industrial Development Organisation’s Investment and Technology Promotion Office (UNIDOITPO) in Nigeria, studies have shown that only 20 per cent of SMEs manage to survive in the country. According to Honey Ogundeyi and Tunji Andrews of 635 by GTBAnk, “Statistic has it that 80% of businesses crash and burn within the first 18 months of start-up’. Extremely discouraging.

Though a key regional player in West Africa, the Nigerian economy contracted for five consecutive quarters from 2015 to 2017. The economy returned to growth in the second quarter of 2017. Nigeria is Africa’s biggest oil exporter, and also has the largest natural gas reserves…

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WINNING STRATEGIES FOR BUSINESS GROWTH IN 2019

It is common knowledge that business in Nigeria can be tough. Even in Western economies where things are stable and predictable to some extent, statistics show that 50% of small businesses fail after 5 years.  The numbers, as expected, are worse in Nigeria. According to The United Nations Industrial Development Organisation’s Investment and Technology Promotion Office (UNIDOITPO) in Nigeria, studies have shown that only 20 per cent of SMEs manage to survive in the country. According to Honey Ogundeyi and Tunji Andrews of 635 by GTBAnk, “Statistic has it that 80% of businesses crash and burn within the first 18 months of start-up’. Extremely discouraging.
Though a key regional player in West Africa, the Nigerian economy contracted for five consecutive quarters from 2015 to 2017. The economy returned to growth in the second quarter of 2017. Nigeria is Africa’s biggest oil exporter, and also has the largest natural gas reserves…

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CPPL Value Proposition Survey

Dear Partners & Friends,
Compliments of the season.
Customer Passion Point Limited (CPPL) is a value creation consulting firm, providing marketing support and capability development solutions across manufacturing, financial services, real estate, retail / franchises and technology companies. We have been in business since 2011 and have a rich team of consultants and faculty members for our training and development propositions. We have continued to create value for our clients in ways that have been consistent with their strategy and values- http://www.cppl.com.ng/what-we-have-done/.
We want to be known for value creation consulting and our solutions speak to this in content and delivery. However, the market has continued to refer to us a training outfit instead of a value creation agency. To address this, we have created a short survey to enable us get feedback from you, our partners and friends.
To participate, click on the link below. Please be frank with us so we…

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CPPL Monthly Training Program-Winning Strategies for Business Success in 2019

This training is essential to increase employee capacity to support and achieve organizational goals and objectives. It ensures employee effectiveness and efficiency especially when it is customized to fit the specific needs of your organization. More than 200 participants from reputable organisations have attended this program in the last two years and striking testimonials abound. ‘Since my company started training with CPPL the value creation has been enormously increased and that is why the CEO has practically made it compulsory for every staff to attend your training’ Gideon Osadolor, NIIT, Lagos

Theme:

Winning Strategies for Business Success in 2019

Scope:

Understanding marketing and the planning process
The sales pitch that produces results
Managing customers to keep them
Managing projects to ensure excellent delivery
Personal effectiveness in life and work

 Benefits

Understand how to leverage marketing and the planning process to create value
Understand how to apply effective selling skills achieve sales targets –…

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