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CPPL Effective Business Development Skills Training Programs

Business is about value creation for all stakeholders, customers first, then all others. We need skills to create value sustainably. Welcome To CPPL Effective Business Development Skills Training Programs

CPPL Effective Business Development Skills Training Program.

Also Available for In-plant Training

Program Overview:
We all claim we are in business to create value. This is true if we truly understand what value means to our customers and the businesses we own or work for. That means we should understand the value creation process so we can create and capture value consistently.

If your business has people willing to pay voluntarily for the work you do, products you produce, or services you provide, then you are in business.  The manner in which you create structures to manage the processes that ensure this exchange with customers is what sets your business apart.

To effectively create these structures and manage the processes, you will require effective business development skills. You will need to know who your real target audiences are, how to delight them, how to sell to them and how to ensure their interactions with you are pleasant as well as memorable.  The skills involved are marketing, selling, customer service and leadership skills. You need them all to succeed in business.

This program, the CPPL Business Development Skills Program is specially designed for business owners and professionals who what to understand how to create value to meet identified needs, sell intentionally, manage and keep customers-deliver value consistently.


  • Business owners who need to fortify their business development skills by harnessing Marketing, Sales, Customer Service and Project Management skills
  • Professionals in Marketing, Sales, Customer Service Officers and
  • People whose jobs involve managing projects.

At the end of the one-day intensive program, participants will be able to:

  • Understand how to leverage marketing and the planning process to create value
  • Understand how to apply effective selling skills achieve sales targets – Sales pitches that deliver results.
  • Understand how to deliver excellent customer service that enables strategic acquisition, growth and retention of your customers / clients
  • Understand self-development to enable you function professional in business or career.

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Ikechukwu Kalu, Bsc, MBA, DipM. FCIM, MNIMN. – An experienced Value Creation Consultant, C-Level Marketing, Business Development & Retail management professional with decent experience from manufacturing, telecoms and financial services. A Lecturer at Pan Atlantic University (PAU) & Lagos Business School (LBS), Lagos Nigeria.

Oforkansi Oti, BSc, MBA – A Miller Heiman certified sales trainer and consultant with extensive experience in sales management, B2B Account Management and marketing. He is proficient in developing and executing sound business practices to achieve resource optimization, long term growth and profitability for businesses.

Chinedum Amachi, B. Eng. & MBA. Is an ICT, Management and Digital Marketing Consultant with over 15 years’ experience in information, communications and technology solutions and services. He helps businesses increase their revenue generation processes and also improve their Customer Relationship Management processes, leveraging Technology and Modern Business Solutions. He is an SME Advocate and coaches / supports small business owners/entrepreneurs to leverage technology at low cost to market their businesses through Digital Marketing activities (Social Media Marketing, Email Marketing & Search Engine Optimization).

Chinwe Kalu. BSc; MBA – A seasoned customer service and communication expert, banker, public speaker and presenter of Doveeyes with Chinwe Kalu, a leading motivational program on Inspiration 92.3 fm, Lagos.

Programme Fee:
N40,000 per participant, VAT – N2,000. Click to pay now.
Note: this covers facilitation Fee, Tea/Coffee break, Lunch, course materials and certificate of attendance. Payment should be made in favour of Customer Passion Point Ltd.
Bank: First City Monument Bank (FCMB). Account No: 3101797016

Canton Concourse, No. 12 Landbridge Avenue, Oniru, Victoria Island, Lagos

This is one of the exciting programs from CPPL Training Programs, an arm of Customer Passion Point Limited. Click on

 To get a feel of what we do in our training sessions.