Email: info@cppl.com.ng, Tel: +2348032012458
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Capability Development

Our capability development solutions focus on the development of the individual and teams through a range of strategic activities that aim to achieve current business goals, meet future challenges and build capacity for growth.

We provide a holistic model for capability development which supports a workforce to respond quickly, effectively and innovatively to customer needs in constantly changing business environments.

Constant training and retraining is essential to increase employee capacity for the achievement of organizational objectives. Our training programs are designed with current learning and development trends and best practices. We offer traditional and online programs as well as on and offsite. The idea is to customize our programs to meet specific client needs. This is why we work closely with clients to determine the training needs of employees. Then we develop and facilitate training programs for the cadre of staff. We have a brilliant faculty of experienced and well trained professionals.

Our solutions include:

  • Competencies review, training needs analysis and capabilities development interventions
  • Monthly training programs for business owners, their core staff and professionals in Marketing, Sales, Customer Service and Project Management.
  • Soft skills training for medium to senior level staff of small, medium and large corporations
  • Design and facilitation of business / board retreats and strategic / tactical plans for small, medium and large corporations
  • Mentorship Programs.

We work with our customers / clients to ensure proper alignment and answer the following questions

  • Do we have the talent and leadership we need to execute our strategy and manage risk?
  • Are we developing the talent for the future?
  • How do we ensure that our organisation’s culture complements our increased diversity?
  • Do we have the processes in place to review major talent issues on a quarterly basis?

We believe there is a strong correlation between achieving outstanding business results in a manner that is consistent and sustainable and having people with appropriate skills and competencies on the job. High performance businesses place a premium on ensuring that beyond employing people with adequate skills, there are structures in place to ensure ongoing competencies and skills assessments to guarantee people are growing on their jobs. These structures would ensure that competencies are collaboratively identified and employee-centered verifications carried out on a regular basis and leveraged to create a culture of success.

Contact Details:

info@cppl.com.ng 

Tel: 234 701 196 2027  

Web: www.cppl.com.ng

Facebook: Customer Passion Point Limited.

Instagram: #cpplnigeria, #cppltraining

Twitter: @cpplnigeria, @cppltraining 

LinkedIn: Customer Passion Point Limited (CPPL)