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22 Jan

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‘’Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall’’

Stephen Covey

2018, A Pregnant Year

A New Year tends to give people in all spheres of life some kind…

January 3, 2018

CPPL In Retrospect, 2017 – Chinwe Kalu

The year is almost over with just a few days to go. Most organizations…

December 29, 2017

Service Excellence Part 3 – Chinwe Kalu

Service excellence takes customer service a notch higher. It really is about the customer…

December 10, 2017

Service Excellence Part 2 – Chinwe Kalu

One very important thread that must run through every business DNA is the understanding…

November 30, 2017

Customer Excellence Part 1

Taking customer service to the level of service excellence places a huge demand on…

November 27, 2017

CPPL, Equipping Small Business Owners / Entrepreneur With Right Business Skills

November 22nd, Lagos – Nigeria: Many small business owners/Entrepreneurs do not have the full…

November 22, 2017

Business Strategies For Growth & Profitability – October Edition is Here

In recent times, business turn-out and revenue has reduced drastically, so many businesses are…

October 20, 2017

We Are A Firm Of Value Creation Consultants

CPPL is customer-centric value creation consultancy firm offering trade marketing and training solutions in…

October 12, 2017

We Are Recruiting!!

Our client, a leading and high performance organization in the real estate industry is…

August 18, 2017

You Determine Your Success In Business & Career

I am always excited when I have an opportunity to discuss any of our…

July 31, 2017

Channel Management & Sustainable Business Growth

How important is channel management in today’s business? I had a rare opportunity of…

July 31, 2017

Don’t Just Succeed, Dominate

This is an excerpt from a speech I made at a sales conference recently. It…

July 31, 2017

Want To Learn Strategies For Growth & Profitability?

Let me welcome you to the month of February, the second month of the…

February 14, 2017

CPPL And Cumii, A Partnership That Connects People And Businesses

Customer Passion Point Limited (CPPL), one of the leading value creation consulting firms in…

February 14, 2017

Love So Amazing – Dove Eyes Valentine Dinner

As Nigerians, we all believe strongly in the marriage institution. No matter the tribe…

February 3, 2017

What Will Value Creation Look Like In The Future?

A friend read my post on Facebook which says “As there are an enormous…

January 31, 2017

Core Values And Business Bottomline

I had an interesting discussion with a friend on core values recently. We came…

January 4, 2017

Survival Strategies In Recession –The Five Essentials

2016 has ended and we have started another interesting year, we cannot but ask…

December 31, 2016

My Wife Gave Me Hope

Smart, brilliant, accomplished, a gatekeeper, analytical and critical thinker, and is always ahead of…

December 17, 2016

Relationship Marketing, Extremely Important For The Growth Of A Spa

Focus on Customer Retention
I believe that customer retention should be core in the DNA…

November 26, 2016

Thank you very much Sir and I want you to know that you're one of the most impactful personality I've met. Since my company started training with CPPL, value creation has been enormously increased and that is why the CEO has almost made it compulsory for every staff to attend your training.

Gideon

Customer Passion Point Ltd, is a sure place to go for continuous improvement, development of employees and the Organisational growth at large. The professional assistance and excellent courses is what makes them unique from any other private learning institute. Their faculty members are very informative alongside the resource materials that was provided during their training programmes. Besides, we actually conducted a feedback survey alongside observation on the job performance and other various criteria and we discovered that there was a tremendous improvement in our employees communication skills, business growth and improved customer satisfaction. In a nut shell, we would definitely recommend CPPL training institute for every organisation

Adaobi Egesi, HR Manager, Prime & Hills Energy Services Ltd.

I nominated a team member for one of the editions of CPPL Effective Business Writing & Communication Skills program and the post training results have been astounding. The team member's written and oral communication improved dramatically and productivity was enhanced significantly. The training has proven to be well worth the investment. I fully recommend this program for people who want to enhance their skills or those of their team members.

Mrs. Rolayo Akhibge, VP, FCMB Limited.

I find the CPPL monthly training a vital camp for reawakening the ethos of a growing SME like ours. I have been privileged to attend with a few of my departmental heads and the impact on our operations has been tangible. I absolutely recommend it for the discerning organisation. Kudos to the CPPL team

Osato Osawaye, Head of Practice at Osato Osawaye & Co.

What an awesome pleasure to be a part of the last CPPL training. I certainly have been putting a lot of the gained insights into work and already secured three presentations for my company