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Our Team

Ikechukwu Kalu, Lead Consultant, is responsible for developing and owning the vision of the company, proper resourcing, overseeing and delivering the company’s performance. His experiences cut across manufacturing, telecommunication and financial services.

Prior to assuming his current position, Kalu held many strategic Positions / roles in the marketing and customer experience departments of a couple of top performing organisations – Guinness Nigeria (Now Diageo), MTN Nigeria, Zain Nigeria (Now Airtel Nigeria), Zanzibar Telecoms (a part of Etisalat in Tanzania), FCMB and Ecobank Nigeria.

He is an Adjunct lecturer at the Pan Atlantic University Lagos and a Resource Person at the famous Lagos Business School, Lagos.

He has in the last few years in consulting made valuable contribution to the bottom line of some notable organisations via consulting, training and sales support services. He brings his wealth of experience to lead the CPPL Team to maximize market potentials.


Chinwe Kalu (BSc, MBA), Chief Executive Officer, is a passionate customer service and value creation professional with keen interest in building businesses and people. She thinks profit from a sustainability point of view appreciating that sales, marketing and customer service are core to every forward looking organization. Customers enjoy the entire process of interacting with a business and this is what creates value. In summary, Chinwe agrees with Michael Leboeuf who says ‘A satisfied customer is the best business strategy of all’. She is driven by the desire to provide excellent service at all times and believes the term ‘Customer Service’ should be replaced with ‘Service Excellence’ to drive home the need for customers to be given the best service at all times. 

She joined Customer Passion Point Limited (CPPL), Tanzania as Executive Director in 2012. Soon after, she became Chief Operating Officer and Head of Training & Development, in CPPL Nigeria. This involved unravelling clients’ training needs, curriculum design and development as well as facilitation of training programs, seminars and conferences. Chinwe’s subject matter expertise are in Customer Service, Relationship Management, Sales, Marketing, Business Communication, Leadership, Business Soft Skills, and Stress/Work Life Balance. In her new role as CEO, she leads a team of seasoned professionals who thrash client issues, proffer solutions and execute to deliver desired results. 

A graduate of Chemistry and an MBA holder from University of Lagos, Chinwe began her career as a Sales & Marketing professional in the financial services sector with Continental Finance Limited, where she managed the Foreign Exchange desk.  Thereafter, she joined Liberty Merchant Bank in as Foreign Exchange Dealer. While in Liberty Bank, she was pioneer manager of the Customs Duty Collection Centre in Tin Can Island where Liberty became second highest collection Bank in Tincan Island Port. She also managed the Public Sector Desk at the Ikeja branch of Liberty Bank before she left in 2002 for entrepreneurial pursuits.

Critical to her success in all her roles in the financial services sector, were her ability to understand, manage and deliver customer needs. Her relationship management skills ensured maximum customer satisfaction and business growth. She constantly brought her excellent execution skills to her management style which ensured value creation for all stakeholders. She manages the everyday running of CPPL. 

Oforkansi Oti, Sales & Marketing Consultant, is an astute sales and marketing management professional with over twenty-five years senior management telecoms, logistics, supply chain and management consulting experience. He brings his wealth of experience to CPPL as he manages our Sales & marketing activities to ensure profitability as well as growing market share for the organisation.

He played active roles in the development and management of distribution channels for Telcos and was central to the successful market penetration achieved by MTN Nigeria working as part of the management team in the Sales and Distribution division.

Ofor brings strategic focus, energy and strong results to the projects he works on frequently in the face of difficult internal and external circumstances. His focus, persistence, creativity and interpersonal skills resulted in one of the strongest networks of distributors, the highest brand awareness and highest market share amongst all the MTN regions across Africa.

Ofor is a Miller Heiman certified sales trainer and consultant and has led several strategic / account management training programs for telcos and other leading brands in the service industry.

Margaret Amade, HND, MBA, Admin & Human Resources Consultant, manages the administrative, financial & accounting as well as Human resources function of CPPL. She is a resourceful, solution driven professional with multi-faceted experience in management. Her strength is in forging lucrative relationships with key partners, vendors, clients as well as capability management of staff ensuring their well-being and maximal output. 

Her roles in Capital Hotels PLC (owners of Sheraton Hotels in Nigeria) gave her the opportunity to work in several administrative functions, some of which entailed her being on a no of executive and Board level committees. Her focus was to provide n cross functional management support to ensure profitability and sustainability of the organisation. Her roles also provided her the opportunity to proffer solutions which brought improvement, establishing milestones for the organisation. 


Besides The CPPL Management Team, CPPL partners with a growing list of well-seasoned and experienced professionals who are on the Training Faculty. See PDF Attachment