Email: info@cppl.com.ng, Tel: +2348032012458
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About Us

Customer Passion Point Limited (CPPL) is a firm of Value Creation Consultants providing Brand Activation and Capabilities Development solutions. We are registered and operating in Nigeria and Tanzania. 

We are youthful, vibrant, trendy and innovative in our approach to solving problems. We believe value is the putting together of the appropriate combination of quality, service, and price (QSP). At the end of the day, our customers must feel they have received value.

We are positioned to spearhead performance led value creation consulting in the markets we operate in. We deliver consistently through our people, in depth understanding of insights from the market and targeted digital solutions. Our solutions deliver value through balancing of strategy, creativity and excellent execution.

Our Areas of Focus:

  1. Brand Activation:

We provide a range of brand focused solutions.

  • Brand activation & Route-To-Market strategy and execution
  • Market Research (Consumer & Channels)
  • Communication campaign development and execution
  • Digital & Traditional advertising platforms
  • Point-of-Sale Design, sourcing and deployment
  • Customer experience management
  • Design and marketing of brand assets.
  1. Capabilities Development
  • Competence and capability analysis, coaching & mentorship
  • Business enhancement training programs:
  • Customised Training Programs
  • Open Class Training Programs
  • Online Courses
  • Design and facilitation of business retreats and strategic planning sessions.

Our Vision: 

To be recognized as the leading customer-centric value creation consultancy in Africa by 2025. By using the best means to provide quality and disruptive solutions in the most cost efficient way and enabling our clients grow shareholders value consistently.

Our Mission

To promote and connect brands, trade partners and the final consumers across Africa. We believe that no sales experience is complete until the product or solution is consumed by the end user.  We will facilitate the development of leading African brands while creating exceptional value for all stakeholders.

Our Values:

Our goal is to provide practical, cost effective solutions tailored to our clients’ needs and stay with them through implementation. Our satisfaction comes from knowing that our clients are making good progress and making positive return on investment to their stakeholders.

Ultimately we help our clients build capacity to excel in very competitive business environment, through the following:

  • Ensuring they understand their real business issues
  • Proffering cost efficient and practical solutions to identified needs, through strategy development, planning and execution
  • Providing tools to execute plans and achieve set objectives leveraging technology and analytics
  • Assessing, analyzing and enhancing the capabilities / competencies of company brand ambassadors through our business enhancement programs
  • Reflecting our core values in everything we do – Integrity, Professionalism, Leadership, Innovation & Excellence.

Contact Details:

info@cppl.com.ng 

Tel: 234 701 196 2027  

Web: www.cppl.com.ng

Facebook: Customer Passion Point Limited.

Instagram: #cpplnigeria, #cppltraining

Twitter: @cpplnigeria, @cppltraining 

LinkedIn: Customer Passion Point Limited (CPPL)